Last updated: 23 June 2026
This Refund & Cancellation Policy applies to services purchased from DATLYNK LABS PRIVATE LIMITED ("Company", "we", "us", "our"). By engaging our services or making a payment, you agree to this Policy together with our Terms & Conditions.
1. Nature of our services
We provide customised software and IT services delivered against an agreed scope of work. As work is performed specifically for each client, fees are generally linked to milestones and the effort already expended.
2. Cancellation by the client
- You may request cancellation of an engagement by writing to voxelightdynamics@gmail.com.
- If you cancel before any work has commenced, you are eligible for a full refund of any advance paid, less any non-recoverable third-party costs (e.g., domain, hosting, licences) already incurred on your behalf.
- If you cancel after work has commenced, fees for work completed up to the cancellation date and any committed third-party costs are non-refundable; any unused balance of an advance will be refunded.
3. Refund eligibility
Refunds may be considered in the following cases:
- A duplicate or accidental payment was made;
- Payment was charged but the service was not initiated;
- We are unable to deliver the agreed service.
Refunds are not available for milestones or deliverables that have already been completed and accepted, or for services already rendered.
4. How to request a refund
Email voxelightdynamics@gmail.com with your invoice/order number, payment reference and reason for the request. We may ask for additional details to verify the transaction.
5. Refund processing time
Approved refunds are processed to the original payment method / source account within 7–10 business days of approval. The time for the amount to reflect in your account may vary depending on your bank or payment provider.
6. Chargebacks
If you have any concern about a charge, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may delay resolution.
7. Contact
| Company | DATLYNK LABS PRIVATE LIMITED |
|---|---|
| Refunds & support email | voxelightdynamics@gmail.com |
| Phone | +91 70399 99029 |
| Address | Shop No. 29, D Wing, Elco Arcade, 18C / 46 Hill Road, Bandra West, Mumbai – 400050, Maharashtra, India |